Zeya — Voice AI Dashboard · Meridian Medical Centre SG

Zeya Voice AI

Call Management · Meridian Medical Centre

LIVE

System Operational

Active Now 43

Calls Today 756

AI Success 82.5%

Avg TTFT 318ms

Errors Today 2

Uptime 99.97%

Active Calls Now

English 24

Malay 11

Tamil 5

Mandarin 3

Last updated · just now

Real-Time Concurrent Calls

43Active Now

82Peak Today

4730m Avg

REAL-TIME

Response Latency (TTFT)

318msAverage

463msP99

500msTarget

✓ On Target

Today's Performance

Calls Handled

756

across all languages

AI Resolved

624

no staff needed

Escalated to Staff

132

require attention

System Errors

auto-logged

AI Resolution Rate Today 82.5%

Live Escalation Feed

132 today

At a Glance

Total Calls

18,540

↑ 8.3%

Avg 3m 42s

AI Containment

82.5%

↑ 2.8%

83%

Staff Escalations

3,245

15,295 AI-only calls

17.5% escalation rate

Appointment Conv.

38.7%

7,175 bookings

↑ 4.2%

Operational Insights

Call Volume by Hour

Current hr Actual 30d Avg

Staff Impact This Period

⏱

2,167.0 hrs

Staff hours freed up

📞

3,245

Escalations handled by staff

✅

15,295

Calls fully resolved by AI

Without Zeya, staff would need to handle

18,540 calls

at ~8.5 min/call = 2,627 staff-hours wasted

Call Flow Breakdown

Call Distribution

18,540 TOTAL

Call Outcome Breakdown

41% BOOKED

Patient Intent Mapping

This month, Zeya Voice AI has delivered…

Revenue Generated

SGD 135,800

bookings + upsells + collections

Staff Hours Freed

2,167

SGD 36,839 in labour saved

Return on Investment

6.2×

every $1 spent → $6.20 back

Calls Handled by AI

15,295

82.5% containment rate

Monthly Revenue Impact

6-month trajectory · ↑ 44.2% growth

MoM +5.4%

Cost Efficiency: AI vs Traditional

Manual Handling

Cost per callSGD 15.00

Avg handle time8.5 min

Availability8hrs/day

Error/esc. rate22%

Zeya Voice AI
Cost per callSGD 0.65 ↓96%
Avg handle time2m 05s ↓76%
Availability24/7 3×
Error/esc. rate4.8% ↓78%

Savings per call handled by AI SGD 14.35 / call

Value Creation FunnelInbound calls → Revenue, this month

SGD 0.65

Cost per AI-handled call

Each call Zeya resolves autonomously costs just SGD 0.65 — compared to SGD 15.00 for a manual receptionist (fully loaded with CPF and overhead). A 96% cost reduction per call.

SGD 219,483

Labor savings this month

15,295 AI-handled calls × SGD 14.35 saved per call. This replaces the equivalent of 6.2 full-time front-desk receptionists — without compromising patient experience.

24/7

Always-on patient access

Zeya answered calls outside business hours that would otherwise go to voicemail. Estimated 34% of bookings were captured outside clinic operating hours (8am–8pm SGT).

✦ Conversation Summary

⚠ Escalation triggers